Our repairs department can be contacted during office hours, Monday to Friday 9.00am – 5.00pm on email@example.com (for non urgent matters) via
In the case of an emergency out with office hours we have provided contact details below of some of our approved emergency contractors. Please note that calling an emergency contractor will incur increased call out rates, and we therefore recommend that you only call if absolutely necessary. Contractors attending will normally only carry out temporary works to prevent any further damage. If follow up repairs are required these will be carried out during normal working hours. If you are unable to contact any of the under-noted contractors, we recommend that you make alternative arrangements by using your own contractor, who should be suitably qualified and insured.
If you require to call out an emergency contractor please let us know as soon as possible either by email on firstname.lastname@example.org or by phone when the office re-opens.
Winter Burst Pipe Precautions
Major damage can often be avoided by taking basic precautions.
- Locate the stopcock/ ‘toby’ before problems occur. If possible keep a plumber’s ‘key’ in a common area. These are readily available from DIY stores.
- In the event of a burst, switch off the ‘toby’ and remember to advise your neighbours that you have done so.
- If the electrical supply is affected, turn off the electricity at your meter.
- Puncture a hole in the ceiling to prevent plaster collapsing.
If flooding cannot be stopped by switching off the water, call an emergency plumber. Please remember that you may be asked to pay the call out charge, before reclaiming this cost from your insurer if insurance cover applies.
The Small Print
Tradesmen attending may ask for proof that your property is managed by Redpath Bruce, so please have a copy of your latest common charges account or other evidence available when they call.