Following the UK Government’s decision to elevate its guidance relating to the coronavirus outbreak, we wanted to inform you of some of the key preparatory steps our business has taken this week.

We recognise that the coronavirus outbreak is a source of considerable concern and worry to all of us.  In the coming weeks the health and safety of our workforce, clients and service partners will remain of paramount importance and we will endeavour to continue to provide a comprehensive service within the changing climate.  This week, the following precautions have been put in place:

• In line with infection control measures we will have a reduced number of staff operating out of our offices and where possible colleagues are working from home. Of course, not everyone can work remotely, and we will continue to have a team in the office between 9:00am to 5:00pm.
• Any internal or external face-to-face meetings are suspended with immediate effect. Alternative distance meetings using Skype or conference calling can be arranged if appropriate.
• Any client payments normally made at the office in cash or cheque are suspended, please see below for alternative methods of payment.
• Property visits will continue although we request that clients do not engage with our staff when they are on site.

It is very much our hope that we can continue to meet the terms of our Written Statement of Services however Government advice might intervene and potentially impact our service levels and those of any contractors appointed on your behalf.  In time we may have to prioritise works based on contractor availability and level of risk.

As a result of reduced staff numbers we would request that where possible payments are made online via our website or by Direct Banking, the details for which can be found in the Notes for Information attached to your invoice.

In the short term we do not envisage that you will experience any difficulty in reaching us by telephone but if you do please email mail@redpathbruce.co.uk with your query or lodge any repair request via our web form or by email to repairs@redpathbruce.co.uk.

We will continue to monitor Government and NHS guidance, and should we feel that this will impact our service delivery we will provide you with further advices here.

Working together, will allow us to manage this difficult situation effectively and keep safe those that matter most to us at home, work and in the wider business community.

Your patience and understanding is very much appreciated during this period of uncertainty.