Repairs and Maintenance –

As an update, in light of the Government’s decision to introduce a lockdown with immediate effect, we would expect this to significantly impact Contractors’ ability to provide some services.  Whilst the Government have not fully outlined what ‘essential work’ will be permitted we would expect that emergency repairs and maintenance required for your building’s safety and security will be allowable.  Please therefore continue to report repairs by telephoning our main reception lines on 0141 332 9041 or 0131 297 7560, when we will be able to assist and inform you of the position regarding each repair on a case by case basis.  Please note that our lines are particularly busy at present and you may need to phone back or leave a message, but please be assured we will respond to you just as quickly as we can.  Alternatively you may email in any repair request through our web-form or to repairs@redpathbruce.co.uk

Accounts

We are acutely aware that this present situation is going to have a financial impact on a number of people.  If you are concerned at all about a change in your personal circumstances and your ability to meet your common charges please do get in touch with us at collections@redpathbruce.co.uk, whilst we might not manage to respond in our usual timescales, please be assured we will respond to everyone, in order to that we can work with you and plan a financial path ahead. Please also be aware that the nature of property management is that essential services and maintenance must continue in order to protect your property and therefore normal credit control processes will remain in place.

Keeping in Touch

Whilst we are operating remotely we are unable to communicate by postal means and are very aware that there may be owners, particularly some of the elderly, living in properties that may not have access to email and the internet.  If you are able, please do assist any neighbours who might be in this position by passing on information to them and letting them know they can continue to contact us by telephone.

We will continue to post updates on our website and recommend that you visit here on a regular basis.